Posts with tag iphone 5s warped

Apple employee claims they're

Are some iPhone 5s units arriving warped?




iPhone5SOn September 20th, I waited outside at 4 a.m. in the morning to 8 a.m. to be one of the first to get my hands on Apple’s latest and greatest smartphone, the iPhone 5s. I’ve been an iPhone owner since the original iPhone “2G” in 2007, always getting my phones on Day 1, never experiencing a single problem with the phones throughout each’s 2-years in use. Until now.

I noticed it around Day 3 or so – my iPhone 5s, still in prestine condition – not a nick, scratch, scrape, and hardly a smudge on it – seemed oddly… curved. Not really a noticeable amount, to anybody who doesn’t obsess over their smartphones like I do – but a little bit. To my eyes, there seemed to be a slight low point in the middle of the phone, bending the screen downwards ever so slightly. Convincing myself it was just my imagination, I put my phone in my pocket and happily went on my way for the next week.

But everytime I whipped out my iPhone, I noticed it – almost impossibly small, but definitely there – that slight bend. Deciding it was something that I best check out in depth, I decided to give it a closer look. Laying my brand new iPhone 5s right next to multiple iPhone 5 (and one other iPhone 5s) units on the same surface, the warp went from something barely noticeable to something impossible not to see – my iPhone 5s absolutely does not sit as flat against the table as all of the other iPhones I compared it to. To prove my point, I’ve made a small video, which you can see embedded after the break, which shows my iPhone lifting up from the table when applying pressure to any corner of the phone. I’ve also done the same test on every other iPhone 5 I’ve gotten my hands on, none of which lift up even the slightest bit.

Taking my problem to MacRumors Forums, I’ve discovered that I’m in fact seemingly far from alone in my experience. MacRumors user caseycrocker shared with their story of receiving not one, but two warped iPhone 5s’s right out of the box:

I noticed my first 16gig Space Gray 5S was bent right out of the box! Had that one replaced same day only to get a slightly less bent one.

Putting light pressure on the top part of my phone on a flat surface lifts the bottom of the phone about 1 millimeter or so. Apple tech explained they don’t know what is causing the issue but have seen a few reports at the store level of this happening.

Likewise, MacRumors user djn4eva claims that they’ve seen “many” iPhone 5s units exhibit this behavior, leading me to believe that the issue is at least somewhat widespread. Based on that conclusion, I packed up my iPhone 5s and went off to the local Apple Store, prepared to deliver my whole spiel and hopeful to receive a unit that (hopefully) didn’t bend. Unfortunately, my experience was less than spectacular.

Read more to hear about my experience dealing with Apple.